Return & Replacement Policy

Last Updated: 01/06/2026

At Runningway Technologies Private Limited, we want you to enjoy a smooth and satisfying shopping experience. If you are not entirely happy with your purchase, we are here to help. This Return & Replacement Policy explains how returns, replacements, and refunds work on our website.

1. Eligibility for Returns

We offer a 7-day return or replacement on eligible products from the date of delivery in the following cases:

  • Wrong product delivered
  • Damaged or defective product
  • Size mismatch, only where size options are applicable
  • Product received does not match the description or images

Non-Returnable Products

For hygiene and safety reasons, the following categories cannot be returned or replaced:

  • Socks
  • Stockings
  • Dupatta
  • Scarf
  • Innerwear & hygiene-sensitive items
  • Products marked as “Non-returnable” on the website

2. Return Conditions

To be eligible for a successful return, the product must:

  • Be unused and unworn
  • Have all original tags, labels, and packaging
  • Include accessories, if any
  • Pass our quality check at the warehouse

Returns may be rejected if:

  • Product is used or washed
  • Product is damaged after delivery
  • Tags, labels, or original packaging are missing
  • Wrong or unclear images/videos are submitted
  • Return request is raised after 7 days

3. How to Initiate a Return

You can easily raise a return or replacement request online:

  • Go to My Account → Orders
  • Select your order
  • Click Request Return / Replace
  • Upload required images/video, mandatory for damage claims
  • Submit the request

Our support team will review your request and update you within 24–48 hours.

4. Return Pickup

Once your return is approved:

  • A courier partner will be assigned for pickup
  • The return product will be picked within 7 business days
  • Pickup will be attempted 2–3 times
  • The product must be securely packed for pickup

If pickup is not available in your pin code, you may be asked to self-ship the product.

5. Replacement Policy

Replacements are subject to:

  • Availability of the product
  • Successful quality check

If the replacement request is approved:

  • The old product will be picked up within 7 business days
  • A new product will be delivered within 7 business days

If the exact product is unavailable, we may offer store credit or refund.

6. Refund Policy

Refunds are processed only after:

  • The returned product reaches our warehouse
  • It passes the quality inspection

Refund Mode

  • Prepaid Orders: Refunded to the original payment method
  • COD Orders: Refunded via bank transfer or wallet credit

Refund Timeline

  • Refunds are processed within 5–7 working days after approval.
  • Bank processing time may cause slight delays.

7. Order Cancellation

Orders can be cancelled before shipment only.

  • Once shipped, cancellation is not possible.
  • For COD misbehavior, such as fake orders or refusing delivery, future COD orders may be restricted.

8. Damaged / Defective Products

If you receive a damaged, defective, or tampered parcel:

  • Record a full parcel opening video, mandatory for damage claims
  • Raise a return request within 24 hours of delivery

This helps us settle claims with courier companies quickly.

9. Exchange Policy

We currently offer return only, not size exchange.

  • You may return the product and reorder the correct size, if available.

10. Contact Us

For any return-related queries, reach us at: